William's Blog

How to give feedback to someone who doesn’t want it

It’s important to give feedback to team members. But what should you do when an employee gets defensive? Leaders in these situations may want to take a break from giving performance-related feedback...

How to react when a conversation heats up

Conversation is challenging enough at times. When it gets heated, conversation can seem impossible. When a conversation turns negative, it’s helpful to have a repertoire of replies at your fingertips...

How to manage a micromanager

Micromanagement is about lack of trust. The person who is micromanaging doesn’t believe anyone can do something as well as he or she can. Once you understand this, you’ll be better able to manage a...

How to decide who gets to be coached or mentored

Not every executive will benefit from working with a coach or mentor. If you’re the person who decides which leaders get to work with an outside expert, you want to spend your budget wisely. To...