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How to ensure praise overshadows criticism

When you get feedback from your line manager or a colleague, it’s tempting to focus on the criticism. After all, that’s where you need to focus if you want to improve. But dwelling on the negative...

How to determine if you should confront a colleague

It can be hard to know what to do if you’re having problems working with a colleague. Should you confront the issue head-on, or is it better to stay quiet? Ask yourself these questions to decide the...

How to eradicate complacency

There is no place for complacency in today's business environment. If your team or organisation becomes fat and happy with success, there is a good chance bad times are on the horizon. Complacency or...

How to reverse a conversational meltdown

Conversational meltdowns are far more reversible than they feel when temperatures rise. The basic principle behind any intervention is to interrupt the dance of death. The goal is to slow...

How to ace that interview

The first few moments of your interview can have a decisive impact on how well the rest of it goes. My research has shown there are four main errors people make when trying to make a good impression...

How to trust your instinct

Most of us are taught to defer to authority. As a result, we tend to disregard our internal compasses. But your instincts are often right. Here is how to counter your conditioning and question...

How to turn your employees into company advocates

Loyal, passionate employees benefit a company as much as dedicated customers. They stay longer, work more creatively, and go the extra mile. So how do you turn employees into advocates for your...

How to handle a colleague you dislike

Working with a difficult person can be distracting and draining. Next time a colleague irritates you to no end, try these three things:

How to keep cool when receiving feedback

No one likes to hear that they aren't performing well. Yet, everyone can improve. Next time you receive constructive feedback, do these three things: