William's Blog

How to ensure praise overshadows criticism

When you get feedback from your line manager or a colleague, it’s tempting to focus on the criticism. After all, that’s where you need to focus if you want to improve. But dwelling on the negative...

How to determine if you should confront a colleague

It can be hard to know what to do if you’re having problems working with a colleague. Should you confront the issue head-on, or is it better to stay quiet? Ask yourself these questions to decide the...

How to eradicate complacency

There is no place for complacency in today's business environment. If your team or organisation becomes fat and happy with success, there is a good chance bad times are on the horizon. Complacency or...

How to reverse a conversational meltdown

Conversational meltdowns are far more reversible than they feel when temperatures rise. The basic principle behind any intervention is to interrupt the dance of death. The goal is to slow...